Return & Refund Policy

At our company, we are committed to providing high-quality body and hair care products. If you are not completely satisfied with your purchase, please review our policy below:

1. Eligibility for Returns

• Products must be returned within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Products that are used, damaged, or altered are not eligible for return.

2. Non-Returnable Items

• Opened or used personal care items for hygiene reasons.
• Products purchased on sale or as part of a promotion may not be eligible for a refund.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping charges are non-refundable, and you are responsible for the return shipping cost unless the product is defective or incorrect.

4. Exchanges

• If you wish to exchange a product, please ensure the item meets the return criteria.
• Exchanges are subject to product availability.

5. Damaged or Defective Products

• If you receive a defective or damaged item, please contact us within 48 hours of delivery.
• We will arrange a replacement or full refund at no extra cost.

6. How to Return a Product

• Contact our Customer Support with your order details.
• Package the product securely in its original packaging and send it to the provided return address.
• Ensure the return is shipped with a trackable service to avoid loss in transit.

Customer Support

For any questions, concerns, or assistance regarding returns or refunds, please contact our customer support team:

Email: groworganic88@gmail.com